Here is an article about Google. In the article Donald Norman's criticism is a little harsh but he mentioned very good point about Google. Last few years Google became an ordinary technology company and loosing its innovative power.
Donald Norman: He is an academic in the field of cognitive science, design and usability engineering and a co-founder and consultant with the Nielsen Norman Group. He is the author of the book The Design of Everyday Things.
http://gigaom.com/2011/09/05/don-norman-google-doesnt-get-people-it-sells-them/
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